Ever since applying for Public Bank’s Debit card, the Visa Electron, I’ve used it solely for my Paypal transfers and nothing else. It’s already one year now and it’s time to pay my RM24 annual fees. However, I found another charge in my statement for Mega Bonus/PR Advantage Reward which was debited from my debit card. I was just about to make payment without really looking when I noticed the funny amount.
Having searched around in some blog comments, I found out that it was actually a system mistake from Public Bank’s side that automatically thought that our Paypal transfers were chargebacks. So the only way to reverse this charge is to call Public Bank Card Centre. So I called 603-2176 8000, was made to hold for something like 10 minutes, and only to be confirmed that the charge will be credited in my next statement.
So to all the Visa Electron Paypal users, do remember to call to get your money back.
All banks in Malaysia are cultprits when it comes to customer service. They make you wait and wait before serving you. Why can’t they just increase the customer service personnel?
ya, mine kena deducted also, which means now i got a negative value in my account!!
leon, how long you gonna wait them for refund back? They replied me say that 1 week time, isn’t it?
well, they only told me it will be reflected in my next card statement, which I’m still waiting for.
hello guys,
i also get deducted. for a sum RM734++. now i have a huge negative balance. i have 5 times call to the PB support center. poorly they still not resolve yet the problem.
tomorrow ill get funds from paypal, wich i know it will cover the negative balance.
am really frustated wif the problemo
Funny isn’t it? Mine too got deducted! and this is how I got here. Thanks for the blog entry.
Public bank really suck leh! From the post date of this article (1 Dec 2008) till now also not resolve yet! My latest bill (Jun 2009) also kena charged of “MEGA BONUS/PR ADVANTAGE REWARD” of 400++ rinngit.
What is Public Bank doing for the past 6 months? Still cannot resolve this simple problem? My case even worse because I use the Visa Electron card to pay in petrol station, if they reverse the charges totally meaning the 0.5% “MEGA BONUS” I should be getting from petrol is gone la?
same for me, I don’t think they ever refunded my money at all
Hi Leona, do has PBE Credited the MEGA BONUS/PR ADVANTAGE REWARD back to your statement? Update us please. I just found out it happened to me. Is this MEGA BONUS/PR ADVANTAGE REWARD once every year?
No it was never credited back to me. I just didn’t have time to pursue the matter further, but I am watching for it in my statement in Dec this year. Yea I think it’s an annual thing.