Have you ever got that error when connecting your pc wirelessly? John just set up a new WinXP machine and wanted to connect it wirelessly to the net using a Linksys Wireless-G PCI Card to the WRT54GS - Wireless-G Broadband Router with SpeedBooster. I tried connecting several times but that message keep popping up. I searched the net and look at the router config to no avail. I even read this:
but it didn’t help. A few people had this problem in some forums but there wasn’t a positive response. Without much luck, I proceeded to www.linksys.com to speak to their technical support. I spoke to two persons, and both were girls. The first girl I spoke to was Imelda:
Hi, my name is Imelda A(10756). How may I help you?
leona: im using a WMP54GS Wireless-G PCI Adapter with SpeedBooster connecting to a WRT54GS router
leona: but when i try to connect it says
leona: somethin like the network is out of range
leona: Windows is unable to connect to the selected network. The network may no longer be in range. Please refresh the list of available networks and try to connect again.
Imelda A(10756): How many wireless computers do you have there?
leona: one is a mac which can connect without a problem
leona: i have 4 others connected via cable
Imelda A(10756): How far is the computer from the router?
leona: it’s just 3 steps away
Imelda A(10756): Do you have the linksys utility installed on the computer?
leona: i brought this pc to the office to connect to the office wireless without problems
leona: the linksys utility too cannot connect….it just becomes static
leona: is it to do with some router config
Imelda A(10756): If you have another wireless computer that is working fine with the router then it is not the router that is having a problem
Imelda A(10756): Do you have the windows utility enabled as well?
leona: but the other wireless computer is apple, so could there be difference in OS
leona: when i use linksys utility it says cannot associate with access point
Imelda A(10756): I see
Imelda A(10756): So you use the wireless configuration utility builtin to XP right?
leona: i tried both
leona: so what can i do?
Imelda A(10756): I suggest you use the wireless configuration utlity of XP alone
Imelda A(10756): Uninstall the Linksys utility
leona: are you there?
Imelda A(10756): Yes I am
Imelda A(10756): Please confirm if you are able to see my response
Imelda A(10756): I am here
Imelda A(10756): I apologize but you cannot seem to see my response.
At the end, it seems I couldn’t see her replies. So I had to disconnect. Streamyx got real slow then. I did what Imelda asked me to do to no avail. When the net was ok again, I tried to chat with another customer support. This time it was Catherine.
Hi, my name is Catherine (20260). How may I help you?
leona: hi i was chatting with imelda but got cut off. Incident:050915-002121
Catherine (20260): Ok, let me continue with your concern, hold on please.
Catherine (20260): Thanks.
Catherine (20260): Ok, Leona it seems your session got cut off, i’m sorry for the inconveience, let’s continue with your concern,
leona: so do you still have my questions?
leona: should i repeat them
Catherine (20260): Have you receive her message when she suugested to use the XP utility?
leona: i’ve just done that, but it’s still the same
Catherine (20260): Ok, do you see the little green icon for your adapter? The square one? Please right click on that and choose “Use Windows XP Wireless Configuration”
leona: ya i am now using the windows xp wireless config. i’ve uninstalled that green icon utility
Catherine (20260): Ok, please go to the device manager and check if the card is working properly.
Catherine (20260): Right click on the My Computer icon > Properties > Hardware > Device Manager
On that list, look for Network adapters, click the plus sign and look for the
Right click on that and go to Properties, and tell me what does it say on device
leona: when i click to connect, it shows the linksys network then i type in the key then it tries to connect but then just stop after a while
leona: yes the card is properly installed, because i can connect to another wireless network in a different location
Catherine (20260): Ok, is the name of you network not linksys anymore?
leona: it is still linksys
leona: coz i have another apple computer and that one can connect to the linksys network
Catherine (20260): Ok, have you tried changing channel on the router? I understand that one of your wireless PC is working fine wirelessly. But don’t worry, chaging some settings on the router will not disconnect the other wireless. It will just refresh your internet connection.
leona: ok now im on channel 6 which channel should i change to?
Catherine (20260): Please choose either 1 or 11, they’re the stronger ones aside from 6.
Catherine (20260): Thanks, and please connect again.
leona: do i change anything on the pc settin side?
Catherine (20260): No, it will automatically be refreshed.
leona: hey its connected now!
Catherine (20260): That’s great!
leona: thanks catherine. it took me 2 hours sitting here 😛
leona: it will not affect the other wireless computer rite
Catherine (20260): No, chaging channels ae safe, just like changing your network name. Just make sure that you’re connecting to you router and not to someone else’s
leona: thanks ya. byes
Catherine (20260): You’re welcome. Is there anything else that I can help you with?
leona: you’ve helped me enough. nothing for now
Catherine (20260): Ok, Also, for more information regarding your network setup, try to visit our
knowledge base site, http://www.linksys.com/kb. It contains
information regarding the common concerns that you experience on your network
and contains basic troubleshooting tips for your devices.
Catherine (20260): Once again my name is Cat, badge ID 20260. Thank you for logging in to our Chat
Support and feel free to chat with us again.
May you have a great day!
leona: you 2
Catherine (20260): disconnected
Catherine was a life saver! I had no idea the channel 1 and 11 were the strongest before this. And upon changing it to 11, the wifi immediately connected. Kudos to Linksys’s customer support. I think all companies should have live 24 hours chat support. 😛
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